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Mobile Web F.A.Q.
   HomeWhy a Mobile Website? Features | Demo Sites | Demo Video | Setup Video
 

Mobile Users will access the Internet via their Mobile Phones more than users accessing the Internet using their Desktop Computer by late 2013. 

 
 
 

What is goMobi?

goMobi is the Software Platform (operating system) used for your mobile website. Millions of people are now using their mobile phones to surf the Internet and look for information and services. Your Mobile Website ensures customers can easily find your business anywhere, anytime. Thanks to its intuitive and easy-to-use interface, customers get immediate access on their mobile phone to all the key information about your business and are able to contact you with just one click or touch.
 

Why is the mobile web important?

There are 4 billion mobile phones in active use worldwide: 4 times more than PCs. In 2009, mobile web usage increased 148% globally (Source: Quantcast) and the numbers continue to rise. In fact, by the end of 2013, customers using the mobile web are projected to grow to 1 billion. Your customers are already looking for you on their mobile phones. This is a huge opportunity for your business you don’t want to miss. If your business is not on the mobile web, your customers won’t be able to find you!
 

How are mobile Web sites different than PC sites?

Mobile websites are built to exploit the special characteristics of mobile phones and mobile users to provide the best possible experience to users. Besides adapting to the smaller screen of a mobile phone, they are also made easier to navigate using touch or a keypad and provide more direct access to the information that a customer is more likely to need while on the go. Even on high-end devices with large touch-screens, a made-for-mobile Website helps your visitors quickly become happy customers with content and a design that’s suited to someone in a mobile context for example, customers can use the unique features of the mobile phone to contact you such as the ‘call us’ feature, where with one touch they call your business and the ‘find us’ feature, which provides access to a Google map showing your business address and allowing the customer to obtain directions from their present location to your business
 

Will this replace my desktop site, or be in addition to my desktop site?

A Mobile Website extends the reach of your business to the mobile Web, allowing you to provide your mobile visitors a fast and easy way to learn about your business and contact you with one click. While your existing web site is aimed at giving a full and comprehensive picture of your business, a mobile site allows you to deliver immediate access to what matters most when on the go. The two sites are complimentary and work together to make sure your customers are getting the most appropriate experience for their context and their device. For Businesses who do not yet have a desktop site and are maybe daunted by the prospect of having to build one, a Mobile Websites offers a really easy way to get up and running with a website that will work on both the PC and mobile phone.
 

What are the benefits to my customers?

Studies show that visitors who access a full web site on their mobile phones complain about how much time and data is required to load the site and how hard it is to find the information they need. Lots of pinch and squeeze to see the text. Most of these customers abandon such sites quickly out of frustration and are unlikely to return and, worse yet, look for a competitor with a more mobile-friendly site.

Having a Mobile Website resolves these problems and satisfies your mobile visitors by giving them quick and easy access to the key information about your business. A Your Mobile site is designed with the mobile user in mind. You save them time and money, and you easily convert them into happy, paying customers.

 

How will people actually get to my site?

There are four ways by which users can reach your site:

The easiest way is to promote the site to your customers. For example, Include your Mobile Site address on your Business Cards, In your Advertising, on your Receipts, with Sign Displays in your Business, etc. You can also use your Mobile Website to send links via text message for your Mobile Site to your customers’ mobile phones so they always have your information in hand. This feature doesn't work on all mobile phones. Although the same objective can be achieved by clicking on the "Tell A Friend" icon on your mobile website and either choosing email, twitter or facebook. With Twitter you can have your customers tweet your link to all of their followers or to all of their friends or likes in facebook.

The second way is via search. Users on mobile devices increasingly see mobile sites returned in search results, so your Mobile site will increase your business’s visibility to mobile users.

Third, add a link on your desktop website to your Mobile Site. This will help increase awareness that the mobile site is available.

Fourth, Mobile Website automatic redirection of mobile users from your regular business site to your Mobile Site, so they are guaranteed a good experience. (eg; Users accessing your domain from a Mobile Phone will automatically be redirected to your Mobile Website). This more advanced capability requires a special code available from the Setup Assistant Control Panel that needs to be placed in the <head></head> Tag of your Websites Home Page. This can easily be done by your Website designer or by our Support Staff upon Request.
 

How does a Mobile Website help to increase a site’s visibility in mobile search engines?

Your Mobile Website is built using good practice recommendations, as outlined in Google’s Search Engine Optimization Guide, which includes creation of a sitemap, well defined page titles and descriptions, optimized site structure for navigation, good URL structure, optimized robots.txt, and site submission to directories.

In addition, you can provide keywords for your business, which are used to assist search engines to rank the site’s relevance to an end user’s search request. Links to social network sites will also assist in this process.
 

How is my my mobile site built?

When you sign up, our support team sets up your Mobile Webisite for you usually within just a few hours. Upon completion of the setup you will receive an email confirmation with your login credentials for access to the user friendly Setup Assistant which puts you in charge of your site’s look and content. With the Setup Assistant your site can be updated in minutes and changed whenever you wish. If you have a current website, another great feature of your goMobi Mobile Website is that some of the content from your full site will already be populated for you on your Mobile site, such as your telephone number, address and logo.
 

How often can I update/change my site? Are there additional costs for that?

You can easily use the Setup Assistant at any time to make all the changes you want. There is no extra charge, so feel free to experiment and find the best way for you to use your Mobile Website to grow your business.  If you havent Already Done so you can Try our Demo Setup Assistant on our Demo Page.  Click Here
 

What is included in the Mobile Website package?

The following is included in the package:
  • - Hosting of Your Mobile Website
  • - Unlimited access to the Setup Assistant to modify your Mobile site
  • - A fair use policy applies to traffic volumes a 2000 page views per day is the approximate ceiling.
 

How much time will I need to set up my Mobile Website?

Your Mobile site can be set up in just a few minutes with the simple and easy to use Setup Assistant. Even before your first use of the Setup Assistant, the goMobi Software will pre-populate some of your content such as your telephone number for ‘Call Us’ feature, Your Business Address, etc that can be found on your regular Business Website. Making any changes to pre-selected content is very easy. The Setup Assistant is highly intuitive and will guide you through each feature you want to include.
 
 
On using the .mobi domain
 

Does having a Mobile Website require a .mobi domain name?

NO You are not required to use a .mobi domain name any Domain can be used. It is recommended to use a .mobi domain for a mobile website, to communicate to the end user that the site is mobile friendly, and to assist search engines to recognize it as a mobile site.
 

Can I have My Mobile Website with a third level domain?

Yes. A Common Practice is to use a Sub Domain of your Primary Domain. As an Example: Lets say your Business Website is: example.com you may use mobile.example.com for your Mobile Website. When using the Redirection script your visitors will never know they have been redirected to a sub domain.
 

I already own a .mobi domain name, can I use it instead of getting another one with HostingPen?

Yes. Your domain provider can easily help you point your .mobi domain to your Mobile Website site. Just like hosting any domain you would simply update the Name Servers at your Registrar to point to the required Name Servers (provided in your confirmation email upon completion of your Mobile Website setup).
 

What happens if the expiration date for my domain is different to the one for my mobil site?

Your Mobile Website service is dependent on the availability of the domain to reach the site: therefore if the domain expires, your Mobile Website cannot be reached. It is necessary to renew the domain, or use another domain to reach your Mobile Website.
 

If I change the source site to a different site, how quickly is this reflected on the .mobi site?

The source site content is only used to populate the site the first time. Therefore changing the source site to a different site will have no effect, since the user would have confirmed their settings via the Setup Assistant. If they have not confirmed their settings, then content from the new source site will be available in minutes.
 

Can I delete the domain name but keep my Mobile Website?

Yes you can, provided you remember to specify another domain for your Mobile Site to keep it reachable.
 

Do I have to renew my Mobile Website at the same time as the domain?

No, they do not have to be renewed together, but for the Mobile service to be reachable, the domain has to be current.
 
 
Technical issues
 

For A Mobile Website to work, is an existing website required to use as a source site?

No Your Mobile Website functions as a standalone website and is independent from your Regular Website.
 

How soon is a Mobile Website live after the service is activated?

Usually within 24 hours. Your Mobile Site should be open for business once we send you your setup confirmation email. Depending on the domain you are using, there might be a certain delay as a result of how quickly the nameservers´ information propagates on the Internet. If using an existing domain or a 3rd level domain then propagation delay is up to 48 hours.
 

Are changes made on a source site (my Regular Website) reflected on the Mobile Website?

When content on a source site is modified, which is linked from the mobile site, changes are reflected immediately. Changes to content such as phone numbers and addresses are not reflected if they have been confirmed as correct via the Setup Assistant. You will need to modify that information manually in the Setup Assistant which is easy to do.
 

What browsers, phone types and cellular services are supported?

We use dotMobi’s Device Atlas and it is the most comprehensive and advanced database of mobile phones types and services in the market. The goMobi Software leverages this technology to adapt itself dynamically to the specific phone in the hand of your visitor. From high-end touch-screen devices to lower-end phones, The Mobile End User is guaranteed the best possible mobile experience.
 

How many users can the Mobile Website handle?

Your Mobile Website leverages one of the most advanced technologies to ensure scalability and fast response even in the moments of highest pressure. However, a Fair Use Policy applies, which limits traffic to your Mobile Website at 2,000 page views per day
 

How much content can the mobile site hold/support?

There is no technical limitation to the amount of content that can be put on the site. However, since the site is for mobile consumption, it is recommended to limit content to only that which is of value to the mobile user.
 

Where is it hosted? Will this company also be hosting my desktop site?

Our Mobile service includes hosting for your Mobile Website. Your business’s desktop website is unaffected by the use of the Mobile site.
 

How do custom links work ? – How many custom links can I add to my Mobile Website?

You can add links to your Mobile Website as desired, which can link to content on your own site, or to third party sites.
 

Can I use two different telephone numbers (i.e. landline and mobile phone) on the Call Us link?

Currently, you can only put one number – so it would be recommended to use your main business number. You could provide additional phone numbers within the ‘About Us’ feature, and Updating your Phone Number as needed is Very fast and Easy using the Setup Assistant.
 

Still Have Questions?

Please Contact Our Support Department by Clicking Here
 
 
 
 

 
 



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